Refund policy

Last updated: 19/02/2026

1. Overview

At Vibe Coffee Roasters, we take pride in roasting and packing fresh coffee in New Zealand. Due to the perishable nature of coffee products, returns are limited as outlined below.

2. Change of Mind

We do not accept returns for change of mind once the product has been opened.

Unopened products may be returned within 7 days of delivery, provided they are in original, sealed condition. Return shipping costs are the responsibility of the customer.

3. Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect:

If approved, we will offer:

  • A replacement, or

  • A full refund

4. Subscription Orders

Subscription orders can be cancelled anytime before the next billing cycle (see Subscription Cancellation Policy).

Once a subscription order has been processed and shipped, it cannot be refunded unless faulty.

5. Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days.

6. Consumer Guarantees

Nothing in this policy excludes your rights under the New Zealand Consumer Guarantees Act 1993.